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SHIPPING & DELIVERY

We are committed to delivering your prints quickly and securely. Here's what you need to know about our shipping and delivery process:

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SHIPPING TIMES

  • All our prints are meticulously made to order by our print partner based in Auckland, New Zealand.

  • Shipping is currently available within New Zealand only (international shipping unavailable at this time).

  • Upon receipt of your payment, we will endeavour to fulfill your order with promptness and care.

  • Orders are typically processed and dispatched within 2-4 working days.

  • Once your order is dispatched, you will receive a notification email with a tracking number, allowing you to track your package's progress and estimated delivery date directly via the courier company's website.

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DELIVERY TIMES

  • We currently offer standard shipping within New Zealand only.

  • Allow 2-5 working days (Monday to Friday, excluding public holidays) from dispatch for your print to be delivered.

  • Estimated delivery times will vary depending on your location within New Zealand.

  • Delivery outside major towns and cities, including rural or remote areas will take longer.

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SHIPPING COSTS

  • North Island, New Zealand: a flat rate of $9.99

  • South Island, New Zealand: a flat rate of $12.99

  • Enjoy FREE standard shipping on orders over $299

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FREE CLICK AND COLLECT

  • Enjoy free pickup of your prints directly from our print partner in Auckland, New Zealand.

  • Simply select the free pickup option at checkout, and detailed instructions will be provided.

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INTERNATIONAL SHIPPING

  • Unfortunately, we do not offer international shipping at this time. Stay tuned by subscribing to our newsletter or following us on social media for updates on when international shipping becomes available.

  • In the meantime, you can purchase high-resolution digital files of our entire collection for one-time personal printing and have them printed locally. For more details, please visit our Image Licensing page.

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PACKAGING

  • Your prints will be carefully packaged using high-quality, archival-safe materials to ensure they arrive in pristine condition.

Packaging
Fine art print packaging cardboard tube

Fine Art Prints

A4 Fine Art prints are shipped flat with protective 3 mm MDF boards and cardboards in a shipping bag. Larger prints (A3-A0) are rolled with acid-free tissue paper and packed in a sturdy cardboard tube.

Canvas print packaging cardboard shipping box

Canvas Prints

Canvas prints are securely shipped within a sturdy shipping box with protective 3mm MDF boards, cardboards, and bubble wrap. 

UNFORESEEN DELAYS

While we strive to meet the estimated delivery times, there may be occasional unforeseen delays due to carrier issues. We appreciate your understanding.

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RETURNS

Please visit our Returns Policy for information about returning prints.

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We strive to provide a smooth and efficient shipping experience. If you have any questions or concerns regarding your order's shipment, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to ensure your prints reach you safely and promptly.

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